Online Engagement Coordinator
Position Summary:
The Academic Engagement and Retention Services Coordinator assists online students with registration, advising, and orientation for online programming; develops, maintains and distributes online materials; serves as liaison between Gannon’s online student population and the University to build online student attendance and retention; provides ongoing interactive communication and support to online students (e.g., e-mail, online communities, workshops, webinars) to encourage and support completion of courses and programs; provides ongoing assessment of student services for online programming. Must be able to support and promote the University’s Mission.
Required Qualifications:
Education: Bachelor’s degree from a regionally accredited postsecondary institution required; a master’s degree preferred.
Experience: Must be able to exercise considerable initiative, independent judgment and discretion in order to effectively communicate numerous complex university requirements and procedures to Gannon’s online student population. Strong computer skills required and a working knowledge of electronic spreadsheets, databases, word processor, and the Internet required.
Minimum requirements include proficiency in MS Office Suite products; experience with principles and procedures of student record keeping; two or more years working in higher education; previous work experience coordinating students and academic programs; experience in any Student Information System. Previous experience with a Learning Management System (Desire2Learn, Blackboard, Canvas, etc.), and experience conducting webinars, workshops, and online demonstrations are preferred.
University Mission: Must be able to support and promote the University’s Mission.
Preferred Qualifications:
Location: Erie, Pa
Employment Status: Full Time
Department: C.E.T.L.
Division: Provost & Student Experience (AA)
Subdivision: CETL
To apply, visit https://apptrkr.com/5593248
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